Customer Experience Co-op

What We're Looking For

Key Responsibilities

• Help us coordinate the rollout of STEM summer camps for 1000+ students at 8 campuses and online
• Support our team in running in–person and online training through a variety of onboarding events for summer staff and university activations
• Jump in on logistics — scheduling, answering emails/tickets, triaging customer inquiries, shipping equipment, etc.
• Help create and send outreach communications and messaging for parents
• Maintain an organized database with names, emails, and other contact information
• Issue badges for students at the end of their camps
• Help automate any recurring business processes with AI or automation. 

Role Requirements

• Current student working towards a post-secondary diploma or degree in a relevant field, including but not limited to, business, human resources, marketing, education, psychology, communication studies, computer science, etc. 
• Some previous experience in customer service, support and real-time problem solving for a variety of audiences.
• Demonstrate an interest in education and youth camps
• Comfortable with learning and using educational systems like Canvas LMS
• Previous experience with a CRM system like Hubspot or similar
• Excellent professional communication skills, both written and verbal
• Ability to prioritize tasks under pressure with excellent time management
• Ability to work collaboratively in a team through various communication channels (Slack, Email, Discord, phone, in-person, etc.)
• Personally accountable, ability to work independently
• Available for full-time hours at our head office  in June, July and August
• Comfortable with $25/hour wages plus 6% vacation pay
• Willing to participate in Work Integrated Learning grant application program

Our Values (Part of everything we do!)

• Curiosity: We believe in asking questions, listening to new ideas, and gathering feedback from our teammates and community, as their voices form the foundation of our work.
• Courage: To achieve great things requires accepting the risk of getting things wrong. We embrace this attitude and believe it’s a mindset necessary to succeed and innovate.
• Ownership: We believe that how you do anything is how you do everything. We hold ourselves accountable to the highest standards and ensure our team and community can rely on us to deliver our absolute best at all times.
• Bias for Action: We move quickly and take action. We put our work out there early and often, knowing that we will iterate and improve over time. We value speed and keeping pace with innovation.
• Objective: When making decisions, we lead with data before opinions. Data creates transparency and alignment towards work with the largest impact.
• Open: We believe that fostering an open mindset where new ideas and perspectives from all backgrounds can be shared and exchanged is vital to realizing the enormous potential of ourselves and our collective ambition.
• Learner First: We stay grounded to the student's needs. When faced with a challenge, we start with the student and work backwards.