Job Board
Student Experience & Operations Specialist
Description
Meet Circuit Stream
Where education meets innovation. At Circuit Stream, we offer skill-based, online programs for adults ready to upskill or reskill and an innovative summer camp experience for youth in fields like technology, design, and business. We partner with the best universities in North America to deliver hands-on, applied learning that opens doors to future opportunities. Whether you're building your career or helping others build theirs, you’ll thrive in a fast-paced environment that values innovation, results, personal growth, and a collaborative team culture.
Why You'll Love This Role
As our Customer Experience Specialist, you’ll own the student journey from day one to completion. You’re the person making sure nothing falls through the cracks – from onboarding emails to support tickets to community engagement. You’ll sit at the intersection of operations, education, and marketing – keeping systems clean, communication sharp, and students moving forward. If you like solving problems, improving processes, and actually seeing the impact of your work on real people, you’ll feel at home here.
Note: this role will be based fully in-office 5 days per week.
What You'll Be Doing
- Own the day-to-day student experience across onboarding, in-course support, and offboarding
- Manage and respond to student and parent communications – fast, clear, and helpful
- Build and maintain email workflows in HubSpot to ensure students get the right info at the right time
- Keep our systems (LMS, CRM, workflows) clean, accurate, and running smoothly
- Spot friction in the student journey and fix it – before it becomes a bigger issue
- Turn student feedback and data into real improvements in engagement and completion
- Manage withdrawals and deferrals, and help improve retention across programs
- Stay active in our Discord community – answer questions, spark conversations, keep it useful
- Support program delivery across adult courses and youth camps (including summer operations)
- Train and support seasonal staff across multiple campuses during peak summer months – travel as necessary
What We're Looking For
- 3+ years in customer experience/service, operations, or student support roles
- Strong communicator – you write clearly and respond like a human (not a robot)
- Comfortable working inside systems like HubSpot, LMS platforms, and support tools
- Process-oriented – you like building, improving, and maintaining systems
- Data-aware – you can spot patterns, track issues, and use insights to improve outcomes
- Calm under pressure – manage a busy inbox, shifting priorities, and edge cases without dropping the ball
- Highly accountable – you take ownership and follow things through to completion
Who This Is For
- You like being the person who “keeps things running” behind the scenes
- You notice when something feels off in a process and you fix it
- You care about the details (because they actually matter to the end experience)
- You’re just as comfortable answering a support email as you are improving a workflow
- You want a role where your work directly impacts real people (students, parents, outcomes)
What's In It For You
- Competitive compensation in line with skills and experience; this is an intermediate-level Individual Contributor role
- Freedom and ownership: this is your playground – we care about results, not red tape
- A product that drives real outcomes for students and families
- A small, fast-moving team where your ideas and performance make a massive impact
- Competitive health and dental benefits plan (massage, physio, vision, etc.)
- Catered team lunches every Friday
- Access to a private gym at the office
- Personal growth and training, team-building activities, and annual off-sites!
Our Values (Part of everything we do!)
- Curiosity: We believe in asking questions, listening to new ideas, and gathering feedback from our teammates and community, as their voices form the foundation of our work.
- Courage: To achieve great things requires accepting the risk of getting things wrong. We embrace this attitude and believe it’s a mindset necessary to succeed and innovate.
- Ownership: We believe that how you do anything is how you do everything. We hold ourselves accountable to the highest standards and ensure our team and community can rely on us to deliver our absolute best at all times.
- Bias for Action: We move quickly and take action. We put our work out there early and often, knowing that we will iterate and improve over time. We value speed and keeping pace with innovation.
- Objective: When making decisions, we lead with data before opinions. Data creates transparency and alignment towards work with the largest impact.
- Open: We believe that fostering an open mindset where new ideas and perspectives from all backgrounds can be shared and exchanged is vital to realizing the enormous potential of ourselves and our collective ambition.
- Learner First: We stay grounded to the student's needs. When faced with a challenge, we start with the student and work backwards.
Ready to Apply?
Click Apply, provide your resume, and a short 2-3 minute video introducing yourself. We look forward to hearing from you! We’re committed to creating an inclusive and respectful workplace where diverse backgrounds and perspectives are celebrated. What makes us different makes us stronger. If this sounds like the kind of place where you’d thrive, apply today.
Compensation
$60,000.00 - $75,000.00 per year